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Conversational Support Enriches the Experience of Engaging of with a Brand for Customers through a Combination of Automated Conversations and Timely Live-agent Handovers
Features
Create Multiple Support Entry Points
Activate automated support conversations from a surface, on any messaging channel, from your website, toll-free number or IVR system
Leverage AI-powered Support Chatbots
Handle FAQs, complex and advanced queries with changing contexts, handover to live agents seamlessly
Plug-and-Play Support
Plug into our WhatsApp-based customer support tool to create multiple agents, use an intuitive chat interface with easy user-onboarding, and management
Dashboard Support
Support dashboard for single agent and multiple agents along with live-agent handover features and integration with CRM, ORM, and more
Use Cases
Food Delivery Bot
Handle most FAQs and delivery-related queries
Social Reputation Bot
Convert every tagged customer complaint or comment into a conversation
Experience It
Financial Service Bot
Provide support for account and card-related queries
Benefits
Contextual Support
Offer timely and contextual support with the right combination of chatbots and live agents
Round-the-Clock Availability
Serve your customers 24x7 on all days of the year
Cost Efficient
Provides quality support by handling peak demand with little manpower
Reduced Staff Workload
AI-powered support chatbots can handle most of the FAQs, complex and advanced queries
Scope for Additional Entry Points
With QR codes, any digital or physical surface can be converted into an entry point for support queries
Messaging Apps as Bot Platforms
WhatsApp and other messaging channels can be used as dedicated conversational support lines for customers
LetsGupshup
Know more about Gupshup for Support Solutions
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