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Empowering businesses by amplifying customer engagement with Voice API

Faster, easier, scalable cloud- based Voice Solutions enabling businesses to deliver automated communication

voice messaging API
12 million

Calls handled per day

99.99% Uptime

Uptime for seamless connectivity

6000+ customers

Customers across 65 countries

Global Partners

Tata_Play
letsdoc
Unilever
OYO
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Customizable Cloud based Voice Solutions for Businesses

  • Cloud Contact Center

    Cloud Contact Center

    Enhance efficiency, boost productivity, and gain real-time insights with cost-effective and robust cloud-based inbound and outbound call center solutions

  • Virtual Number

    Virtual Number

    Get access to local and international Virtual Numbers for expanding market reach and optimize operational efficiency by routing calls to the agents anywhere

  • IVR

    IVR

    An automated multi-level menu to resolve customer queries by reducing agents’ talktime through DTMF input entered by the customer where calls are routed to agents only if required

  • Number Masking

    Number Masking

    Facilitate a seamless connection of two on-call entities without the disclosure of phone numbers using an advanced data protection measure

  • Click-to-Call

    Click-to-Call

    A real-time calling widget which allows customers to place a call directly from the webpage/app

  • Softphone with WebRTC & MPLS

    Softphone with WebRTC & MPLS

    Enabling businesses to connect with customers from anywhere, anytime over the internet without the need for telephone equipment and infrastructure

  • Automated Outbound Calling

    Automated Outbound Calling

    Enables customizable and personalized recorded voice interaction with the caller without human intervention

  • Lead Management

    Lead Management

    Tentacle lead management software automates lead generation process to capture customer inputs and nurture potential prospects to strengthen the entire sales process

  • Programmable Speech Analytics

    Programmable Speech Analytics

    Improve business processes with a robust, scalable and flexible speech recognition solution to analyze customer sentiments

Digitize your customer engagement with cloud-based Voice Solutions

  • CRM Integration

    Integrates with all leading CRMs including Salesforce, Leadsquared, AWS, etc

  • Real-time Data Insights

    Collate and analyze all your customer interactions in real-time from the dashboard, easily accessible with a single click

  • Remotely Accessible

    The business can connect with its customers from anywhere in the world. Agents can also work remotely effortlessly

  • One Stop Shop for all your Voice Solutions

    Comprehensive solutions ranging from missed call services, Virtual Numbers to Lead management and cloud contact centers

  • Scalable Support

    Expand your business at ease on a smart technology platform without any limitations and be available for 24x7 support to serve businesses better

  • Multi-Operator Redundancy

    Ensuring continuous connection through multiple network operators

  • Reliability & Security

    Enterprise grade security & multi location data centers for the businesses

  • Enhanced ROI and Sales

    Automated calling elevates customer experience leading to better leads conversion and higher sales

Experience a hassle-free Voice Business Account creation with Gupshup

  • Dedicated Account Manager

    Dedicated Account Manager

  • Quick & Easy Setup

    Quick & Easy Setup

  • Scalable and Customizable

    Scalable and Customizable