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Grow your business with Google's Business Messages API

Allow customers to discover and connect with you directly from Google Search, Google Map and other brand assets to enhance customer experience

google business messages API

Offer customers asynchronous messaging experience to drive loyalty, purchasing, scheduling and upsell

There are 5.1 billion Google searches happening daily. Google Business Messages enables the chat option for the business listing of brands on Google Search, Maps & brand owned assets such as websites and apps, thus enabling brands to connect with customers in their moment of need, when they are looking for you or your solutions

Features of Google Business Messaging

Drive value across the entire customer purchasing and support lifecycle

  • Discovery & Research

    Capture customer needs as they occur from multiple entry points

    Engage customers as they learn more about your products

    Greet with unique welcome messages

  • Purchase

    Drive sales by addressing customer queries during discovery

    Send carousels & photo cards to drive action

    Enable quick payments

  • Customer Support

    Deploy smart replies for faster communication

    Connect to live agent for personalized support

    Continue the customer conversation to drive ongoing loyalty

What makes Google's Business Messaging right for you?

  • Get Featured

    In Google Ads, Search, Maps, Dialers and brand owned assets like websites.

  • Quick Replies

    Build a quick reply bot for all your frequently asked business queries with suggested responses

  • Reduce Support Wait Time

    Reduce support time with automated replies and intelligent escalations to live agents

  • Chat History

    The persistent chat history allows sufficient time for users and brands to respond and re-engage

  • Smart Assistance

    Enabling customers to view products with the help of engaging features such as carousels, suggested replies and photos

  • Optimize Costs

    Lowers costs by reducing overheads on incurred on customer service centers